Our commitment

Every TAFANELLI piece is made in France from 280-gram pre-washed organic cotton and is screen-printed by hand. These are expensive choices, and we make them for one reason: so the piece lasts.

A well-made garment cannot be judged the day you open it. It is judged three years later, after fifty washes, when it has taken on the shape of the person wearing it.

If you encounter a problem with a piece purchased from us, write to us. We look at every request, one by one, with no automatic forms and no pre-written replies.

The test of the field

In many of the establishments we collaborate with, both in Corsica and on the mainland, the teams wear TAFANELLI. In the dining room, in the kitchen, at the front desk, from the first to the last day of the season.

These pieces are not the same ones we sell to you. They are designed for professional use and its specific constraints. But they come from the same house, the same workshop, and the same standards.

And they undergo a test we could not replicate anywhere else.

A lunch service in August. A second one in the evening. A wash every night. Put back on the next morning. Repeated five months in a row.

No laboratory tests a garment like a restaurant dining room on August 15th.

They hold up. That is all we needed to know, and it is exactly what we bring into the pieces you wear.

Care

The best repair is still the one you don't need. Our pieces require little, but they do require the right touch.

• Wash at 30 degrees Celsius, inside out. The cotton is pre-washed; it will not shrink. Turning it inside out protects the screen print from the friction of the drum.
• No tumble drying. This is the only thing that actually damages a thick cotton piece. Dry flat or on a hanger, in the shade.
• No iron on the motif. Iron inside out or avoid the screen print.
• Wash less often. A 280-gram cotton does not get dirty quickly. Airing it out is sufficient in most cases, and the piece will age better.

Repair

We do not promise to fix everything. That would be dishonest, and you would notice the day we failed to keep our word.

What we do promise is to look at every piece and seek a solution. A repair, an exchange, a gesture. We rarely find nothing.

What we know how to do

• Fix a seam that has come undone
• Redo a stretched-out or unstitched collar
• Repair a snag or a small hole
• Address a manufacturing defect, whatever it may be

What we do not know how to do

We do not redo a screen print. It was applied by hand to your piece and no other. We do not re-run it, and a new print on worn cotton would have neither the same hold nor the same grain.

If the design on your piece has faded, write to us anyway. We will find something else.

Making a request

Write to squadra@tafanelli.fr with:

• Your order number
• Two or three photos of the piece, including one of the specific detail
• A few words about what happened

We will get back to you with what we can do, the turnaround time, and the cost if there is one. Nothing is sent and nothing is charged to you without your approval.

For a manufacturing defect, repair or replacement is covered by us. For wear and tear or a life accident, we will propose a solution and provide the price before starting anything.

Patina is not a defect

Cotton that softens, a color that loses a bit of its intensity, a screen print where the lines crack slightly: these are not defects. This is the garment doing what it was made to do.

An industrial piece leaves the machine at its best and declines thereafter. A well-made piece starts from a neutral state and becomes something. It takes on the mark of the shoulders, the trace of habits, the light of the summers when you wore it.

We are not looking to sell you a garment that stays new. We are selling you a garment that ages well, which is not the same thing and costs much more to manufacture.

Items purchased from a retailer

Our pieces are distributed by a small number of addresses we have chosen one by one, in Corsica and on the mainland.

If you purchased from one of them, write to us directly. We will not refer you back to the store: we will handle it with them. Simply keep your receipt or invoice; it will help us identify the piece and its date.

This service does not cover items purchased outside our network, on resale platforms, or from unauthorized third-party sellers.

Your rights

What you read on this page comes in addition to your legal rights. It does not replace or limit them in any way.

• The legal guarantee of conformity covers you for two years from the date of delivery for any lack of conformity of the product.
• The legal guarantee against hidden defects also applies under the conditions provided by the Civil Code.

These guarantees are obligations on our part as the seller. You do not have to justify anything other than your purchase to exercise them.

One last thing

We are a small house. There is no customer service department behind a premium-rate number; there are people who read messages and who know the pieces.

Write to us. We will answer you.

squadra@tafanelli.fr

When passing through Corsica, the customer becomes a friend.